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May 2, 2022

Your Best Offence is a Good Defence – The Ampersand May 2022

By: Shannon Leo 

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When it Comes to Your People, Your Best Offence is a Good Defence

Why do people leave their jobs? And what can you do to keep them?

I spent over a decade hiring amazing people. I then did everything I could to keep those amazing people happy and staying put, which worked to varying degrees and depended on a lot of factors inside and outside of my organizations. In a strange twist, at about exactly the same time as I chose to leave my long-time role as an in-house Chief Talent Officer to pursue this new path as an outside consultant and recruiter, it has become harder than ever to keep people happy and productive in their jobs! Good timing for me as I can now serve a multitude of clients, and not just one (even though my old employer happens to be one of the best), and hopefully impart on them many of the lessons learned during my 20-year career in the people business.

The “great resignation” and post-COVID pressures are upon us, and people are leaving their jobs en masse. A lot of ink has already been spilled on the “great resignation” so I’m going to focus instead on sharing the top three reasons I heard for why people left during my time doing countless exit interviews and what I hear from my fellow talent professionals every day. Adam, Jill, and I have been working hard on a “your best offence is a good defence” strategy for employers to hang onto their talent, which we will continue to introduce over the coming months, starting with this article. I will also sprinkle in observations from formal psychotherapy and coach training to add some additional insight.

The first concept we are excited about is investing in stay interviews to gauge how satisfied your top performers are while they’re still your top performers and what your organization can do to keep them, instead of waiting for their exit interviews by which time it’s too late. It can be difficult to communicate constructive feedback directly to superiors – impossible in some organizations – and so we offer support as impartial third parties to gather information and provide input to leaders in a safe, pre-emptive, and proactive way. Have you ever felt blindsided when someone leaves your organization, wondering why they didn’t just speak up and say something sooner? These interviews are designed to get that information sooner. Just as an employee should never feel blind-sided by a bad performance review, so too should an employer never be taken aback by a departing star.

Here is some of what usually comes out, after the horse has left the barn – the top three areas leaders need to focus on:

Feeling Disconnected

The number one thing I heard that made people stay longer at organizations was the depth of real relationships. On the flip side, if people didn’t feel connection and an investment from people around them, they were vulnerable to being swayed to another opportunity. One up-and-coming professional that I spoke with recently explained that her loyalty is directly connected to the way people support each other in her group, citing the personal connection she feels to her supervisor – who they rallied around when she had a serious loss – and the opportunities that people on the team give her to stretch and grow.

Making these kinds of personal connections is directly linked to the concept of empathy. In a recent Forbes article, the research showed that empathy is the single most important leadership trait and, specifically, that the majority of women and women of colour said they were unlikely to think of leaving their companies if they felt their life circumstances were respected and valued by their companies. The article also stresses that with empathy, there needs to be alignment about what is said and done. For example, it is one thing to say that a colleague’s vacation and personal time will be respected, and it is another thing to follow through with planning for that colleague’s time away and leaving them alone while they are gone.

In the vein of retaining more diverse people, another Forbes article highlights empathy as a strong tool to unlocking inclusion initiatives. I have seen this personally in my journey to being a better ally: showing empathy toward others and vulnerability that you are learning is the first step to developing real relationships with team members who have different lived experiences and backgrounds. Those genuine connections then set the stage for people to talk about the issues and barriers to success that they experience so change can then happen at a systemic level.

I have heard some leaders bemoan the time it takes to foster deep relationships, but positive psychologists have shown that we might be thinking about that investment in the wrong way. For example, rather than thinking of an hour at the gym as an hour during which you could be doing something else, think of it as an investment in your longer-term health. The same could be said about investing in workplace relationships. In Shawn Anchor’s TedTalk, he explains that many of us believe that if we work hard, we will be successful, and then we will be happy. The opposite is actually true, with research showing that if we focus more on increasing our connections and our positive mindset, productivity will improve dramatically. Anchor suggests some relatively easy ideas for improving positivity and connection, including acknowledging, and thanking people for their contributions more, spending even a short amount of time daily meditating and clearing away a negative mindset, and noticing what is going right (instead of wrong) and focusing on what we are grateful for. In other words, time spent fostering connection and positivity every day is an investment in a more productive team in the longer-term.

The defensive strategy that employers can take away from this first point, is to consciously make time for people, be curious about them, to show up for them and to acknowledge them and show them they are valued through words and actions. Not only will those leaders learn a thing or two about the people on their teams, but they’ll improve retention and culture along the way.

Wanting More Balance and Control

The second most common reason people cited leaving was wanting more balance and control over their time. This one is difficult to address in professional services environments. I have seen that if more work is done under point one above – in the investing in relationships category – that can be a powerful way to balance the high demands of the job.

Research shows that even relatively small tweaks to work expectations can improve retention and engagement. In one study researchers showed that introducing Predictable Time Off (“PTO”) in a management consulting firm, which could include encouraging an evening disconnected from work, or agreed upon email blackout times, or uninterrupted blocks of working time for greater focus, raised job satisfaction significantly (72% of people involved with the PTO study saying they were satisfied with their job, versus 49% who were not doing PTO). Additionally, 58% of people that had PTO said they were likely to stay at the firm versus 40% who were not involved with PTO. An interesting point in this study was that team members were encouraged to share their PTO goals for the week and were supported by their teammates and leaders, which legitimized the discussion around personal time and made it a collective goal to ensure everyone on the team had some personal time.

In a recent post from my favourite authority on workplace culture, Adam Grant, he advocated for every workplace to have at least one day a week with no meetings and cited higher productivity, satisfaction, and communication and with lower stress in the companies that tested meeting-free days.

I have seen a version of this in action: when more senior team members model prioritizing personal time for family, community, health and wellness, it creates safety around these behaviours. I can think of many examples of teams that function better than others, linked to the leaders modeling the importance of taking breaks from work (while still being incredibly productive).

Think of this as putting on the oxygen mask first so they can better help others. It is commonly accepted in care practices, like with psychotherapists and psychologists, that taking care of oneself is an important part of the practice and of doing business. A certain amount of time for exercise, rest, and connecting is expected so that the practitioners are at their best to service others.

The defensive play for this point is to normalize how important time off-line is, even if it’s a small amount, for everyone. Organizations should also be vocally supportive about their flexible hour programs, work from home programs, sabbaticals, and other arrangements that can be made for people to work differently. The leaders fall under this too – they need breaks to recharge especially after the stress of managing through the COVID years. This may require a bit of a shift in perspective, with priority on longer term, sustainable, productivity and profit versus short term productivity.

Wanting More Insight into the Business and Vision

A third, and perhaps easier to remedy, reason that people left professional services was an attraction to an in-house position with a clearer sightline into business and strategy. I know countless law firm associates that left private practice to learn more about business. Managing Partners often lament to us that they are mere talent incubators for their clients; that once their young up-and-comers are trained up, they lose them to a client and they are left scratching their head as to why. Upon reflection, this strikes me as a lost opportunity, since law firms are such interesting, complex, and very successful businesses. Educational and mentoring sessions that share the behind-the-scenes details of partner life, including compensation, business development opportunities, and leadership trajectory were always very well-received. The challenges are evident to junior people, but the upside and benefits are not always so clear.

Beyond teaching the nuts and bolts of the business, research shows that time spent educating employees about the broader vision for the organization, is time well spent. In one study, the second highest trait that working people are looking for in a leader, after honesty, is that they be forward looking. People want a shared sense of purpose and vision, and they want to feel connected to a larger cause. The researchers suggested that the way to engage employees in vision is to connect with them, listen to them, and help them connect the larger vision to their own goals and aspirations.

The defensive play for this point is to build in more transparency into how an organization is run, and more information about each person’s path forward. In addition, consistently communicating a well-defined vision for an organization can help engage people. Remember, most of the people employed in your organization under the age of 40 have grown up in a world where information is everywhere. A lack of transparency or line of sight on the inner workings of their organization is antithetical to everything they know.

Conclusion

Remedying these issues takes consistent time and effort, which many leaders are in short supply of these days. Organizations may need to invest in more resources to properly implement initiatives – since it is very difficult to add these engagement tasks to people’s already very full plates and expect the consistent effort that they require.

I have been so excited to join the firm last month to help find incredible talent for the organizations that we work with and to also contribute to the leadership advisory work that Jill Birch has been expertly leading. What attracted me to the firm is that we don’t merely transact, tactically moving so many checkers pieces around the board. Rather, we provide true consultative support in truly strategic manner that can address these issues and directly improve retention and morale. For example, we have coaching programs for leaders to create and articulate their visions, as well as supporting them with the tremendous pressure of leading organizations over the last couple of years; we conduct leadership assessments to help people identify blindspots in managing others; we engage in succession planning to identify and support up-and-coming talent; and much more.

In addition to helping find incredible people for our clients to hire, we get a lot of enjoyment helping our clients go on the defensive to hang onto their talent and to make their workplaces thrive. While this may seem counter to the objectives of a recruitment firm, in reality the better retention an organization experiences is directly correlated to the quality of candidate that organization can attract. Keeping your people, rather than losing them, actually makes our job easier and considerably more satisfying.

It has been a treat to leave the exit interviews behind and I sincerely hope to help more clients do the same!

All the best,

Shannon

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KELSEY DURNIE

SENIOR RESEARCH ASSOCIATE
Kelsey joins Humanis as a Senior Research Associate with an extensive background in advanced research and client services. She brings a proven success record of recruitment, development and retention of qualified C-suite candidates for top organizations in the public and private sector.

Having started her career at AltoParnters Executive Search firm in 2015, she has cultivated vast experience across a variety of industries. Her client list includes companies in natural resources (oil and gas/ agribusiness/ mining), hospitality, public (municipal government/regulatory bodies/not-for-profits), Private firms (Legal/Financial) and Engineering /Research & Development organizations.

Kelsey received a Bachelor of Communications from the University of Calgary with a focus in Media relations. She remains an avid learner with an interest in emerging technology and Generative AI in redefining the future workspace.

Kelsey adds balance to her life through her community involvement and passion for the Craft Beer & Spirits Industry. For over a decade, she has been actively involved with Alberta Beer Festivals, bringing events to Calgary, Edmonton, Banff and Jasper.  The organization has raised money for numerous charities including Kids up Front to promote the inclusion and strengthening of communities through connecting children and their families to enriching experiences.

KEVIN HALL

SPECIAL ADVISOR
Humanis is pleased to announce the business combination with AltoPartners, further deepening its team with the addition of Kevin Hall. Kevin, the Canadian Managing Partner of AltoPartners / Bluestone Leadership Services and a member of the AltoPartners Global Board of Directors, brings 35 years of experience in executive search and management consulting. As Global Co-Head of the Natural Resources Practice Group and an Executive Member of the Financial Services and Board Practice Groups, Kevin has led board and executive recruitment, corporate governance, and organizational assessment projects, having recruited over 100 board members across diverse sectors.

Kevin’s career began with Ernst & Whinney in Bristol, followed by senior roles in London and Calgary. He is a Fellow of The Institute of Chartered Accountants in England and Wales and an Associate Canadian Certified Management Consultant. His leadership roles have included executive positions at XL Food Systems, AdWall Capital Corp, and Caldwell Partners. In addition, his advisory expertise extends to board assessments, board and executive compensation and leadership assessment.

Kevin remains deeply engaged in Alberta’s business community, where he has served on over 20 boards and committees, including the Calgary Foundation and the Sheldon Kennedy Child Advocacy Centre. He currently serves as a Board Member of AltoPartners Global Board and the Calgary Highlanders Regimental Funds Foundation.

BRUCE POWELL

PARTNER, HUMANIS GROUP
A proud member of the Humanis Group of Companies, Bruce and IQ PARTNERS bring decades of industry experience to support the executive search business in Toronto.

Bruce co-founded IQ PARTNERS in 2001 and operates as Managing Partner. His specialties include Executive Search, M&A, Corporate Counsel, and Leadership & Board Recruitment. With a passion for innovation and growth (IQ PARTNERS has been named 7x as a PROFIT 500 growth company), Bruce also specializes in venture-backed startups, scale-ups, growth companies, and emerging technologies, including Data, SaaS, Digital and AI.

Bruce began his career at Procter & Gamble and progressed into senior management roles in marketing and communications before finding his true calling in executive search as one of Canada's leading recruiters in Mar/Com, Media & Technology companies.

His personal background includes hands-on management experience in sales, marketing and marketing services. He has built management teams for a wide variety of mar/com, media and technology companies, and has participated in several M&A transactions for service-based companies.

Bruce is an advocate of ‘smart people’ and humble intelligence. He’s a passionate entrepreneur and derives great satisfaction helping growth companies achieve success. He is an active board member and advisor to several industry associations and companies.
Bruce Powell
(416) 599-4700 x223

PETER ZUKOW

PARTNER, HUMANIS GROUP
A proud member of the Humanis Group of Companies, Peter and IQ PARTNERS bring decades of industry experience to support the executive search business in Toronto.

Peter leads the strategic growth & geographic expansion initiatives at IQ PARTNERS. He also specializes in Executive Search, M&A, Leadership & Board Recruitment, leads a team of 6 specialty recruiters, and has extensive industry knowledge in Food & Consumer Goods, Healthcare, Pharma & Biotech, Financial Services, Industrial, Manufacturing, and MRO.

Peter is a business builder with an extraordinary track record of delivering results and positive outcomes for key stakeholders. As an executive search leader, he is a trusted advisor to clients, colleagues, and business partners. As a business leader he thrives on challenge, inspires those around him to achieve their full potential, and has led many high performing teams to success.

For over 20 years, Peter helped grow Lock Search Group from a small boutique firm with three employees to one of Canada’s largest search firms with 10 offices across the country. He went on to become a Partner with Conroy Ross which merged with Optimum Talent a year later. Peter helped orchestrate the strategic growth leading to its acquisition by AJ Gallagher.
Peter Zukow
(416) 599-4700 x226

CAROLINE CHEVRIER, BA, MBA

SENIOR STRATEGIC ADVISOR
Since 2007, Caroline has founded three companies in the healthcare sector. In 2016, Edelman, a global leader in communications and public relations, acquired her agency SIXDEGRÉS, a company specializing in medical communications and health marketing.

Throughout her career, she who acts now as Senior Stretegic Advisor at Humanis, has collaborated with over 50 major companies and associations for strategic national or international projects in the fields of life sciences, pharmaceuticals, health technology, and innovation.

She stands out for her strategic vision, collaborative leadership, and ability to achieve concrete results, which has earned her a finalist spot for the prestigious Quebec Businesswoman Award. Frequently sought by the media as an expert, she comments on entrepreneurship and business.

Caroline holds a bachelor's degree from the University of Sherbrooke, with a concentration in microbiology, a certificate in marketing, and an Executive MBA from the University of Quebec in Montreal.

An athlete, she advocates for a healthy work-life balance, which she believes is essential for happiness and success in business.

HOOMAN TARAVATI, MBA, CPA, CMA

SENIOR STRATEGIC ADVISOR
As a Senior Strategic Advisor at Humanis Montreal, Hooman leverages his extensive experience and cross-industry credentials to assist premier organizations in identifying and connecting with high-performing executives. His role involves bridging these high performers in his trusted network with opportunities that align with their culture and aspirations, ensuring successful placements and long-term success.

With over 25 years of experience at top international consulting firms, he has advised senior executives and delivered complex global transformation efforts for CFOs and Treasurers. His expertise spans business transformation, enterprise systems selection, implementation and integration, financial planning, and reporting. He has worked with dynamic global companies across various industries including asset management, banking and financial services, insurance, real estate, and high-technology manufacturing.

Hooman owns a CMA-MBA in Accounting, Management and Finance from UQAM, and a Bachelor's degree in Accounting and Management Information Systems from McGill University. His personal and academic journey has taken him across multiple continents, allowing him to become proficient in French, English, and Spanish, and conversant in Italian and Farsi. He is a proud and present father of three, and cherishes spending time with friends and family, engaging in active sports, and sharing sharp opinions on politics, economics, and life outlooks.

ADAM PEKARSKY

PARTNER
Adam is the Founding Partner of Pekarsky & Co., the predecessor firm to Humanis, and has been recruiting executives and advising Boards for nearly 25 years.

A writer, sessional instructor at the University of Calgary, and frequent speaker, Adam has achieved success as a member of the management team of a national law firm, a partner in a global executive search firm and, once upon a time, a practicing lawyer. Formerly, Adam was a Client Partner in the Calgary office of Korn/Ferry International.

Adam holds a law degree from the University of Alberta and completed his undergraduate studies at Tufts University in Boston where he attained summa cum laude distinction for his undergraduate thesis.

Adam spent six years on the Board of Directors of Tourism Calgary, eight years on the YMCA of Calgary Board and is currently chairing a Camp Chief Hector Capital Campaign raising $17m. He also serves on the Board of Directors of the Calgary Municipal Land Corporation and chairs the HR Committee.

CAMERON MCDONALD

PARTNER
Cameron is a Partner at Humanis and brings more than 15 years’ experience within executive search. His experience extends to recruiting senior talent across corporate services and operations within oil and gas, oilfield services, financial services, manufacturing, real estate and construction, as well as non-profit.

He began his search career in Sydney, Australia, joining a leading international firm straight out of university.

In 2010, Cameron moved to Calgary spending more than 6 years within the retained search practice of a national integrated talent development firm, recruiting permanent roles across numerous functions and industries, as well as leading the firm’s interim search practice. In 2017, he joined Pekarsky & Co., Humanis Calgary’s predecessor.

Cameron is active in the community volunteering his time with numerous charitable organizations including The Calgary Stampede’s Courtesy Car Committee and the Executive Committee for The Top 7 Over 70 Awards Program.

Once active in Calgary’s rugby and cricket scene, now Cameron spends most of his time enjoying the outdoors and spending time with his wife and three kids.

RANJU SHERGILL, ICD.D

MANAGING PARTNER
As Managing Partner of Humanis, Calgary, Ranju leads the management and operations of the office and executive searches with an expertise in C-Suite and for-profit Board searches. She leads the firm’s Diversity & Inclusion initiatives and is a member of the Americas Council for the Association of Executive Search Consultants, a global association leading the search industry in best practices and innovation. Ranju’s Board involvement includes her current role as Vice-Chair for the Calgary Convention Centre Authority, and past Chair of the Calgary Immigrant Women’s Association Board. She was honored to be awarded the Queen Elizabeth II Platinum Jubilee Medal (Alberta) in 2022 and acquired her ICD.D designation in 2023 from the University of Toronto Rotman School of Business.

Ranju joined the firm in 2009 with a 16-year career in environmental sciences. Previously, she was the Senior Vice President, Corporate Services for an organization with remediation and reclamation services and teams across Western Canada. Ranju acquired her Bachelor of Science and Graduate degree in Environmental Toxicology from Simon Fraser University and enjoys international travel as well as spending time outdoors.

SUSIE BESLER

SENIOR CONSULTANT
Susie joined Humanis in 2016. She brings a diverse background in the recruitment, healthcare and professional services industries. Susie draws from her past experiences as an entrepreneur, Chartered Accountant and Registered Nurse to bring both technical and business understanding to each client engagement.  

As a CPA herself, Susie naturally leads the majority of the firm’s senior level finance and accounting searches. Over the past few years, she has also enjoyed leading the annual Board recruitment for a number of vital not-for-profit organizations serving diverse communities across Calgary. Susie is known to her clients and candidates for her dedicated professionalism, business acumen and expertise in matching talent to client needs.  

Prior to joining Humanis, Susie worked as a Search Manager with a national search and consulting firm where she specialized in placing finance and accounting leaders.   

After completing her Business degree, Susie worked with KPMG Calgary where she obtained her Chartered Accountant designation.
Susie Besler
403.407.1963

NEEL NANDHA

RESEARCH ASSOCIATE
Neel is a Research Associate with Humanis where he brings a global perspective into the firm’s research initiatives and specializes in market research across various industries. Originally from Tanzania, Neel holds a degree in Bachelor of Management from the University of British Columbia.

Neel initially gained experience as an Analyst with a marketing agency. He holds an EKT-Interactive certification in Oil and Gas, Renewable Energies, and Hydrogen Energy. Additionally, he possesses an Executive Research Certificate from the Association of Executive Search and Leadership Consultants.

Neel resonates as a third-cultured kid and values cultural diversity at his core given his upbringing living in East Africa. He actively contributes to community development, serving as an alumni advisory member for the UBC Afro Caribbean Association to continue his efforts in promoting cultural understanding.

Intrigued by architecture, he capitalizes on his artistic intuition by exploring oil on canvas or using Sketch Up. Tennis, sailing, boxing, and soccer are where Neel channels his competitive spirit.

KATE SPENCER

CONSULTANT
Kate is a Consultant with Humanis Talent Acquisition & Advisory and executes on various searches within the legal, not-for-profit, marketing & communications and professional services sectors, among others.

Prior to joining the firm, Kate worked as a purchaser for a local equine retail company where she was a key component to the buying team as well as assisting in all aspects of customer service.

Kate holds a Bachelor of Communication & Culture from the University of Calgary. In a previous life, Kate was a competitive showjumper and coach. She competed across Western Canada and worked with amateur riders in developing their skills both on and off the horse.

Outside of work, Kate is an avid distance runner, beginner surfer and travel enthusiast. When she’s not embarking on a new adventure, she can be found with her nose in a book and loves to travel back home to Calgary as often as she can to visit friends and family.

KIARA TYLER, MBA

DIRECTOR, MARKETING & ADMINISTRATION
Kiara is the Director of Marketing & Administration at Humanis Talent Acquisition & Advisory, driving dynamic strategies across social media, website, events, and our widely read blog, The Ampersand. As a co-host of The Ampersand: Unplugged podcast, Kiara explores issues that impact human capital and, more broadly, the human condition. With a solid foundation in marketing strategy through her diverse previous roles, Kiara has spearheaded the marketing function of Humanis including refining brand identities, developing targeted campaigns, and implementing innovative digital marketing initiatives to drive engagement and growth.

With a BBA in Marketing and Finance from Mount Royal University, including a transformative study abroad semester in Australia, she elevated her expertise with an MBA from the University of Calgary in 2023.

Beyond the boardroom, Kiara energizes her life with fitness classes and travelling. Her passion for exploration extends to immersing herself in new cultures, savoring cuisines, exploring stunning views, and connecting with diverse people worldwide.

BREANNE GIASSON, BA

OFFICE ADMINISTRATOR
Breanne Giasson is the newest addition to the team at Humanis Talent Acquisition & Advisory as our Office Administrator, providing administrative support to all team members.

Before joining the firm, Breanne gained experience working in office settings to advance her skills in administrative support and also worked in customer service.

With a Bachelor of Arts in Sociology from Mount Royal University, Breanne graduated on both the Dean’s and President’s honour rolls, showcasing her dedication to academic excellence. During her studies, Breanne developed and honed her writing, editing, and research skills, which will be valuable assets in her role here at Humanis.

Breanne’s passion for social issues, both on local and global scales, drives her to make a positive impact in the world through her work and personal life.

Outside of work, Breanne is an avid reader, TV enthusiast, and pop culture aficionado. She enjoys spending time with her family and friends and taking her dog (“son”), Arnold, on walks.

ERIN HOEKSTRA, JD

SENIOR CONSULTANT
Erin is a Senior Consultant at Humanis where she leads executive search mandates across a wide variety of industries and functional roles. As a lawyer herself, she brings expertise in legal executive search. She also routinely leads executive searches across the not-for-profit, tourism & hospitality, professional and financial services, utilities and energy industries, among others. Prior to joining Humanis, Erin was a corporate lawyer at one of Canada’s most prestigious national corporate law firms. She was called to the bar in 2015 and remains a member of the Law Society of Alberta.

Erin is a lifelong learner and spent the better part of a decade in post-secondary education. She holds a and a Juris Doctor from Osgoode Hall Law School at York University. As part of her studies, she spent time living abroad in France, India, Italy, Israel and Hong Kong, and brings connections and friendships from all around the globe. Erin has also invested in continuous professional development, completing a Certificate in Executive Research from the Association of Executive Search Consultants (AESC), the international body that sets the standard for the executive search and leadership consulting profession. She is also part of the Humanis leadership development team, and is certified to administer and use Hogan Assessments, a leading series of psychometric assessments, in both the search selection and leadership development contexts.

Before Erin entered the professional world, she grew up on the family grain farm outside of Kindersley, Saskatchewan. To this day, picking rocks for hours on end on the back of her dad’s pickup truck remains the hardest “job” she has ever held. She takes that prairie work ethic into each search and leadership consulting mandate she takes on, leaving no stone unturned. Erin is an active member of her church community and has volunteered for many years as a Mentor for internationally trained lawyers with CRIEC, the Calgary Region Immigrant Employment Council. When Erin is not on the hunt for an organization’s next leader, she can be found spending time with friends and family, adventuring in the mountains, or researching the latest health study.

RACHEL TAYLOR, BBA

RESEARCH ASSOCIATE
Rachel is a Research Associate with Humanis. She provides support throughout the search process by sourcing suitable candidates and researching revenant information from salary insights to market trends across a variety of industries. 

Joining in early 2024, Rachel brought three years of contingent recruitment experience with her. Working with both general contractors and owners, she successfully executed various searches in the civil construction sector. Prior to recruitment, Rachel also spent close to four years in logistics and supply chain working for a third-party company. 

Outside of work, Rachel volunteers with the Calgary Drop-In Center. Additionally, she has an interest in interior design. Rachel enjoys getting creative and exploring the elements that create beautiful and functional spaces.

RENÉ TARDIF

PARTNER
For over 15 years, René has been trusted by countless private sector organizations with the task of overseeing full-cycle executive search mandates. He is passionate about the recruitment industry and is actively involved in every aspect of the search process, including business development, research, interviewing, candidate assessments, and client management. René has placed top executives for leading organizations in a variety of industries within the Western Canadian market. He believes in the value of his client partnerships and strives to ensure that every client experience is a positive and memorable one.

René holds a BA with a Psychology major from the University of Alberta. He most recently sat on the boards of Alberta Forward and the Edmonton Ski Club, and is the past Vice Chair of Kids Up Front Edmonton. He donates his time to youth leadership initiatives in his community, and outside of work can be found on a ski hill or relaxing at the lake and spending time with his wife and two daughters.

MAX DAWSON

PARTNER
Max boasts over a decade of expertise and experience in executive recruitment, corporate sponsorship, and business and relationship development – during which he has amassed in-depth knowledge of North America’s corporate and sporting landscape.

As a former three sport varsity athlete, Max was able to bring the corporate and sporting worlds together through earning an MBA with an emphasis in sports management from Griffith University – which led to a position in Corporate Partnerships with the Edmonton Oilers.

Max then began his executive search career at Conroy Ross Partners with a focus in finance, sales, and marketing. After leading the Canadian operations of SRI, a global boutique recruitment firm focused on sports, media, and entertainment, Max co-founded the Toronto-based leadership development company Won for All.

In addition to sharing his passion for staying active with his daughters Stella and Ada, Max also sits on the board of Luge Canada.

DIANE WHEATLEY

MANAGING PARTNER
Diane is a proven and genuine leader with over 30 years of leadership experience. As Managing Partner of Humanis, Edmonton Diane manages all corporate functions, including finance and accounting, marketing, IT, legal, and privacy, while overseeing the achievement of the firm’s annual strategic plan.

Before joining Humanis, Diane spent a decade as the Chief Administrative Officer for a national HR talent management firm, playing a strategic operational role that saw the organization grow and be successfully acquired during her tenure. She also spent 20 years in various senior management positions in lending and finance with one of the Top 5 Canadian banks.

Diane is closely involved with the Edmonton community and actively participates in numerous local causes. She previously served as the Chair of Fundraising for the Festival of Trees Foundation and is a longstanding member of the Medical Admission Review Group at the University of Alberta, where she conducts reviews and interviews for medical school admissions during the annual admission cycle.

RAJ BHATTI

PARTNER
A Partner with Humanis Edmonton, Raj brings over a decade of search related experience. He began his career in recruitment in 2012 working for a global firm specializing in the placement of senior-level accounting, finance and business systems professionals on a project and interim basis.

Managing the consulting practice in Edmonton, Raj was able to provide companies with cost-effective project-based resource solutions and staff augmentation services to meet project needs in areas including accounting, finance, interim management, business systems, audit & compliance, taxation, treasury, and operations management. His experience extends to recruiting senior talent across corporate services and operations within oilfield services, financial services, manufacturing, real estate, construction, and non-profit.

Raj serves as a Board member for the Junior Achievement of Northern Alberta, YMCA of Edmonton, and Free Play for Kids.

Raj holds a Bachelor of Commerce from the University of Alberta with a Major in Accounting.

Outside of work, he spends most of his time with his wife Pam and their two boys, Arryn and Naiyan.

NATHAN MAKAROWSKI

RESEARCH ASSOCIATE
Nathan is a Research Coordinator at Humanis Advisory and a proud graduate of the University of Alberta. While obtaining his Bachelor of Commerce Degree, Nathan began working as a recruiter at a Canadian bank where he developed a passion for building relationships and growing his network.

You will often find Nathan enjoying all the thrills that Edmonton has to offer. Whether that be cheering on the Oilers or biking through the river valley, Nathan is an advocate for the city. His world revolves around sports, including hockey, golf, and football. He channels this competitive spirit through his work, as Nathan carries his values of teamwork, dedication, and a relentless pursuit of success in every project he takes on.

STEPHANIE MACKEEN

SENIOR CONSULTANT
Meet Stephanie, your dedicated guide in the world of talent acquisition. With a passion for connecting great individuals and companies, she brings a wealth of experience as a registered professional recruiter. Stephanie has cultivated robust relationships with candidates and hiring managers across diverse fields, utilizing her expertise in sourcing, selection, behavioral interviewing, salary negotiations, onboarding, offboarding, and relationship management to turn our clients' corporate visions into reality.

Stephanie is a dynamic individual who understands the importance of weaving personal passions into her professional journey. She values the human side of the business, making the search process efficient and enjoyable.

Beyond the professional realm, Stephanie is a firm believer in the balance between work, family, and enjoyment. You'll find her unwinding in the great outdoors through camping, skiing, and hiking with family. Committed to making a positive impact, she dedicates her time to volunteering for the Canadian Diabetes Society and has served as the treasurer and fundraiser for sport clubs and served on many community initiatives.

MADISON BESSETTE

RESEARCH COORDINATOR
Madison Bessette serves as a Research Coordinator at Humanis Advisory. Madison is currently studying in the Bachelor of Commerce program at the University of Alberta where she is majoring in accounting and minoring in finance. Her passion for learning and connecting with others is what has driven her towards the talent acquisition space, where she strives to broaden her knowledge on all things search.

In addition to her academic activities, Madison engages in a variety of extracurricular activities on campus. As the President of the Business Speaker Series Club and the Director of Marketing for the Venture Capital and Private Equity Club, Madison values the opportunity to connect with her peers and make meaningful connections. In her free time, Madison unwinds by participating in hot yoga and indulging in fantasy novels.

JAMIE PHILLIPS

RESEARCH ASSOCIATE
Jamie is a Research Associate at Humanis Talent Acquisition & Advisory. Her expertise is in mapping markets, developing and implementing candidate research and outreach strategies, building talent pools, and fostering relationships. She takes a special interest in curating positive candidate experiences and inclusive and accessible hiring practices.

With a BA in Psychology from the University of British Columbia, she brings to the firm nearly a decade of experience in global executive search in the international non-profit and humanitarian sector, including UN agencies, development banking, and environmental and sustainability organizations. For three years, she ran her own business coaching and guiding senior-level candidates through their job searches.

When she’s not at work, Jamie enjoys third-wave coffee, writing, gardening, and horror movies. In a previous life, she traveled to over 35 countries and lived and worked/volunteered in Australia, New Zealand, India, Thailand, Kyrgyzstan, and the United Kingdom.

YANOUK POIRIER

CO-MANAGING PARTNER
Mr. Yanouk Poirier has over 25 years of professional experience and has successfully led numerous missions in executive recruitment, leadership consulting, and board member recruitment for SMEs, large national and international companies. Highly involved, Mr. Poirier sits on the boards of Penrhyn International, Club St-James in Montreal, and the Quebec Breast Cancer Foundation. He also serves as a mentor and Governor for the University of Sherbrooke. Yanouk describes himself as a family man, a father, an entrepreneur, and a connector. He deeply believes that we can change the world one leader at a time and that we have a responsibility to give back to society.

Holder of an MBA from the University of Sherbrooke, Yanouk also holds a post-MBA focusing on major global strategic issues. He is certified in executive coaching (ACC) by the International Coaching Federation.

CYNTHIA LABONTÉ, MBA

CO-MANAGING PARTNER
For over 20 years, Cynthia Labonté has been assisting boards of directors, corporate executives and public organizations in the complete management of executive search processes. Previously, she led a team of senior managers and consultants at a major Canadian strategic consulting and executive search firm.

She has successfully completed over 350 executive search mandates for leading companies and firms in the manufacturing, industrial, distribution, retail, professional services and not-for-profit sectors. Her entrepreneurial spirit, business acumen, rigor and analytical skills are essential attributes that enable her to recognize the unique culture and needs of organizations, and to analyze the leadership required to meet her clients' business challenges.

Ms. Labonté is a member of EntreChefs (a network of over 2,000 entrepreneurs in Quebec). Cynthia is very involved in Montreal's philanthropic community, actively participating on boards and in many local causes.

She holds a double MBA from Université Paris-Dauphine and from ESG-UQAM in Montreal.

ROBIN FERRÉ

CONSULTANT
Robin Ferré is an executive search consultant.

Prior to joining Humanis, Robin worked as a consultant and then as a director for a major player in executive search in Canada, where he worked in a variety of sectors including professional services, technology and manufacturing.

Prior to this, he worked in various organizations in Europe and Canada, in human resources and recruitment functions.

In his spare time, Robin is very involved in his community. He is a board member of the Société Économique de l’Ontario and the Alliance Française de Toronto.

He's also a big fan of combat sports, which he likes to practice or simply watch after a good dinner with his loved ones.

Robin Ferré holds a bachelor's degree in Law and a master's degree in Human Resources.

MARIA ICAZA

CONSULTANT
Maria Icaza is from Mexico City; she has more than 13 years of experience in executive search. She has collaborated with partners on senior management roles up to C-Suite positions in the manufacturing, consumer, retail, pharmaceutical, industrial and professional services industry. She has been working in Mexico and Canada, nevertheless she did some assignments in Latin-America, Europe, and in the United States.

She has strong interpersonal skills and naturally attracts high-caliber talents. Besides her love for connecting with people, she aims to learn new things every day. Committed and devoted to the firm, she understands the talent market and thrives from being part of a team.

She has a Bachelor’s degree in Marketing from Universidad del Valle de Mexico.  

Fluent in Spanish and English, and in French (in development).

STÉPHANIE LAROSE

PROJECT COORDINATOR
Stéphanie has been working in communications and research for over 10 years. Always looking for the right word, she specialized in writing, translating, and proofreading. She has also worked on many search mandates. Her favourite topic remains human beings: exploring their potential fascinates her.

A true chameleon, she has worked within various industries and still deals equally with executive and artistic profiles. Her strength lies in her curiosity and her listening skills towards her collaborators.

She holds a Bachelor’s degree in Modern Literature from Université de Lorraine (France) and attaches great importance to improving her linguistic and literary knowledge. Sensitive to art in all its forms and creative, she draws inspiration from those who dare to stand out.

A mother to two young children, education and openness to the world remain at the heart of her priorities. During her free time, nothing pleases her more than to welcome at her table people who are authentic and have a great sense of humour. 

RICHARD BÉLANGER

SENIOR CONSULTANT
Richard Bélanger is a senior consultant who has extensive experience in high-level management which has allowed him to support several types of businesses in different industries and sectors, mainly in executive search but also in their succession planning process.

His experience of more than 25 years in the field of executive recruitment was acquired within his own firm as well as with a major Canadian strategic consulting and executive search firm.

Richard was President of a subsidiary of a key retailer and distributor of consumer products and catalog sales in Canada.

He serves on different Boards of Administration and has developed an enviable network based on his personal values which are authenticity, rigor, and a sense of ethics. His people skills and his ability to actively listen combined with his managerial courage allow him to ensure that the needs of his customers are understood.
Richard Bélanger
514.808.6084

MACKENZIE BOESSENKOOL

RESEARCH COORDINATOR
Mackenzie Boessenkool is a Research Coordinator at Humanis Advisory and a graduate of the University of Alberta, where she studied Psychology and Economics. Combining her knowledge in these fields, Mackenzie dives into talent acquisition, focusing on the human aspect being the process.

Beyond her professional role, Mackenzie enjoys sports, live music events, exploring Edmonton’s various cultural offerings, and is always looking for a new experience to try. She finds joy in connecting with her community and has a genuine interest in people. Mackenzie is dedicated to fostering meaningful relationships and strives for success every step of the way.
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